Terms of Use & Conditions

General Terms of Use
The website www.vainari.gr is the official online store for the exhibition and sale of the company’s products ΒΑΙΝΑΡΙ Ι Κ Ε based in Kosmá Aitoloú Kainoúrgio-Agrínio t.k. 3000 (VAT 801449743 Agrinio Tax Office GEM No. 157096612000). contact e-mail: info@vainari.gr, Order Phone: +30 2641 30 62 28.
Access and browse the company’s website ΒΑΙΝΑΡΙ Ι Κ Ε and use of our online store for the purpose of making your purchases in it is at your sole risk, subject to all applicable laws and are governed by the following terms and conditions. Before entering and using our online store, read carefully and make sure that you understand and agree with these terms, rules, statements and conditions, as your further use and browsing of the website www.vainari.gr and only the submission of an order through the online store of our company is automatically full and unconditional consent and acceptance by the customer / user of these general terms and conditions of use. Customer / user who does not comply with the following terms must refrain from using the online store and from any transaction with it.
ΒΑΙΝΑΡΙ Ι Κ Ε informs users through this website of any changes to terms of transactions while retaining the right to unilaterally modify or renew at any time and any of these terms of use and to change the content of the website www.vainari.gr at any time. Customers / users in turn have the sole responsibility to check at regular intervals for any changes to these terms of use. These modifications are binding and by your use of the website it is presumed that you have accepted them. Any modification is not valid and therefore does not affect orders already placed and routed for delivery. It should be noted that the quoted prices refer only to purchases through the eshop.

2. Information and Products Provided
The company ΒΑΙΝΑΡΙ Ι Κ Ε regarding the items presented in its online store

www.vainari.gr products, is committed not only to the validity of the key features associated with them, but also to the quality, completeness and validity of the information posted on its website. The accuracy of the data provided by the online store of the company ΒΑΙΝΑΡΙ Ι Κ Ε, is guaranteed to the same extent without prejudice to any errors, technical or typographical nature that have occurred unintentionally or inadvertently. Taking into account the nature of transactions through an online store, factors such as the minimum time required to update the system, any downtime of the website and the increased demand that affects the availability of some products, may affect the overall process but the company will pay every effort as far as humanly possible for the immediate updating of the system.

3. Limitation of Liability
The presentation of the products and services for sale on the website www.vainari.gr is an invitation to customers / users to submit a contract proposal and is not in any way a commitment on its part company ΒΑΙΝΑΡΙ Ι Κ Ε for the availability and adequacy of the displayed products and services. The company ΒΑΙΝΑΡΙ Ι Κ Ε does not bear any responsibility and can not guarantee the availability of the products displayed in its online store. However, it is committed to timely informing customers / users in case of unavailability. The company is not responsible for any technical problems that may occur to customers / users when accessing and browsing its online store and are related exclusively to either the proper operation and compatibility of their own infrastructure or to acts or omissions of third parties in the form of unauthorized interference with information and / or services and / or products available through its online store.

4. Obligations / Responsibility of the User
The customer / user of the website of the online store www.vainari.gr of the company ΒΑΙΝΑΡΙ Ι Κ Ε is obliged to use the website in accordance with the law and these terms. Accepts and undertakes not to use the company’s online store for sending, publishing and transmitting any content that is illegal and in this capacity violates applicable Greek and Community law and its provisions. Send, publish, send by e-mail or broadcast or through other content such as, internal, proprietary and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements, content that infringes any patent, trademark, copyright or proprietary rights of the third party or has been unintentionally designed to cause damage and interruption of the operation of this website. Commonly contained virus-containing material is an act of criminal prosecution and is expressly and categorically prohibited on the company’s website.
Visiting and concluding transactions through the company’s online store must be performed exclusively for personal / private use and for lawful purposes and always in accordance with these terms and conditions of use. The customer / user accepts and commits that he will not take any actions or omissions that may cause damage and lead to the malfunction of the company’s online store by affecting or endangering the services provided by it and causing illegal insults and damage to the company. We recommend that you follow the basic rules of online transaction security as well as change your personal password at regular intervals, avoiding the use of the same and easily traceable codes.
Ownership of all products sold remains in the company until the full and complete payment of the price and all kinds of contractual additional costs and expenses that may be borne by the customer (transport costs, taxes, duties, customs duties). After the delivery of the sold products, the risk of damage or destruction and their loss is automatically transferred from the company to the customer / buyer. The customer / buyer must check the products upon receipt at the time of delivery of the order, the condition of the products and their packaging intact in order to identify any defects created during transport. Finally, the use of the online store is prohibited by minors or persons who lack legal capacity.
For our professional customers the possibility of changing their billing address is not possible through the website of the online store only by telephone contact with the department Customer Service of our company at +30 2641 30 62 28 (local charge) or via e-mail at our email address info@vainari.gr

5. Order Cancellation / Modification
Before completing your order electronically you have the option to modify the quantity of products or remove one or all of the products you have placed in your cart by clicking on the Edit Cart that appears in your cart and indicates the possibility of removing or modifying them. In case you have completed your order and it has not been sent to you yet, you can contact our Customer Service department at +30 2641 30 62 28 (local charge) or contact us by e-mail at our online address info@vainari.gr and our authorized partner will immediately cancel it. If your order has already been invoiced and shipped to the destination of your choice, no cancellation is possible.

6. Returns
In accordance with the provisions of article 4 par.10 of law 2251/1994 (Government Gazette 191 A ‘/ 16 November 1994) in combination with the Joint Ministerial Decision (K.Y.A.Z1-891 / 30.8 .2013), the consumer has the right to withdraw unjustifiably from the distance purchase of a product within an exclusive period of fifteen (15) calendar days. In this context, within fifteen (15) working days from the date of receipt you have the possibility of returning the purchased products only if they are in exactly the same condition in which they were received and provided that they are accompanied by all the necessary documents proving the your transaction. The costs for the return of products by mail, courier or transport company on its site ΒΑΙΝΑΡΙ Ι Κ Ε are not covered by the company and are borne entirely by the sender / customer. It is pointed out that the responsibility for loss, damage or destruction of the product lies with the customer until the receipt of the product by the company. Prior to any return, it is recommended to contact the company’s Customer Service department at +30 2641 30 62 28 (local charge) or by e-mail at our email address info@vainari.gr
For the exercise of the right of withdrawal the period of fifteen (15) calendar days starts from the day on which the customer acquires the physical possession of the goods or from the day on which the consumer acquires the physical possession of the last good in the case of multiple ordered by the consumer in one order. In order to exercise the right of withdrawal / return you must notify us of your intention to withdraw in writing before the relevant deadline by sending the following electronic return form to the customer service email address info@vainari.gr

Download the Return Merchandise Authorization HERE

The refund of the amount related to the returned product will be completed within five (5) days from the date of receipt by our company.

5. Cookies
The online store of the company ΒΑΙΝΑΡΙ Ι Κ Ε www.vainari.gr uses cookies, small text files which are stored in your browser during your visit and navigation in our online store with the sole purpose of providing personalized functions as they collect data / information and store preferences related exclusively to your activity on our website. By collecting data on users ‘behavior and storing their preferences, cookies are important files not only because they facilitate users’ access, as your personal preferences would be impossible to store so every time you visited a page it would be as if you were entering for the first time, but also because they provide improved and personalized features to users.

6. Copyright
The website www.vainari.gr is the official online store for the exhibition and sale of the company’s products ΒΑΙΝΑΡΙ Ι Κ Ε and therefore all its content, information, data, photographs, trademarks, logos, graphics, designs and any other distinctive features as well as in general all digital files and services provided by the online store are the intellectual property of the company itself and are protected by Greek, EU and international copyright and industrial laws. property. It is forbidden in any way to mislead the public about the real owner of the content of this website which is the intellectual property of the company ΒΑΙΝΑΡΙ Ι Κ Ε and is not allowed in accordance with the relevant provisions of Greek law to be rebroadcast and constitute , in whole or in part, subject to copying, reproduction, sale, modification, republishing or distribution, in any way or by any means.
The names, marks, images, logos and distinctive features representing the site id = “6426”] or third parties and their products or services, are the exclusive trademarks of the website www.vainari.gr or third parties and are protected by the relevant trademark and commercial and industrial property laws. Their appearance on the website should not for any reason be construed as a transfer or assignment of their license or right of use. Responsibilities arising from the use in any way by third parties of the above marks and distinctive features of third parties are not borne by the company.

7. Jurisdiction, extension of jurisdiction and applicable law
These terms and conditions of use of the online store www.vainari.gr of the company ΒΑΙΝΑΡΙ Ι Κ Ε are governed by Greek Law, apply and are applicable to any contract for the distance sale of goods concluded in Greece or abroad. The terms and conditions of use of the website and the transactions carried out through it do not affect provisions of compulsory law. Any dispute, dispute or dispute related to the execution and / or interpretation of these terms and conditions of use of the company’s online store that may arise will fall under the exclusive jurisdiction of the competent Courts of Athens.

8. Electronic Dispute Resolution Platform (Online Dispute Resolution – ODR)
As of Monday, 15 February 2016, the European Dispute Resolution Platform of the European Commission was launched, which enables both consumers and traders to resolve their disputes regarding with domestic and cross-border transactions electronically. Electronic dispute resolution is part of Directive 2013/11 / EU of the European Parliament and of the Council of 21 March 2013 on the alternative resolution of consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22 / EC which was recently harmonized in the Greek legislation with the joint Ministerial decision (ΚΥΑ70330 / 2015) and provides for the electronic settlement of consumer disputes with the Alternative / Online Dispute Resolution in all member states of the European Union.
It is essentially an out-of-court body for resolving consumer disputes. A dispute resolution mechanism beyond the traditional one in the sense that certified bodies in each member state of the European Union undertake the processing of complaints with the ultimate goal of settling disputes between consumers and suppliers out of court, online in a simple, fast and less expensive way. The competent – certified bodies in our country are the Independent Authority Consumer Advocate established by law 3297/2004 and supervised by the Ministry of Development and the Banking – Investment Services Mediator (M.T.E.Y.) a non-profit company in the capital of which the Hellenic Banking Association (EET), the Athens Stock Exchange Members Association (S.M.E.X.A.) and the Institutional Investors Association (ETHE) participate.

The process serves all EU member states, is completed electronically, usually takes 90 days and takes place in four stages:
Submission of an electronic complaint form.
Agreement for the Dispute Settlement Body of both parties within a period of 30 days.
Undertaking the settlement of the dispute by the Dispute Resolution Body within a period of three weeks.
Outcome of the process
It is worth noting that the parties are able to leave the proceedings at any stage and to continue the whole proceedings in the competent courts.

HERE enter the link of the European Electronic Dispute Resolution Body which is essentially the hub for managing consumer requests.

9. Personal Data
We are committed to safeguarding your Personal Data. We have taken appropriate organizational and technical measures to secure and protect your Data from any form of accidental or improper processing. These measures shall be reviewed and amended as necessary.

Recipients of the Data are the absolutely necessary staff of the Company, which is committed to maintaining confidentiality and the companies that cooperate with us, which process your Data as Executors of the Processing on our behalf and in accordance with our orders.


The Executors have agreed and contractually committed with the Company:

• keep confidential,
• do not send to third parties Data without the permission of the Company,
• take appropriate security measures,
• comply with the legal framework for protection personal data and in particular the GDPR Regulation.

The processing of your Data in any way is allowed only to persons authorized by us, our employees and associates exclusively for the purposes you have authorized us.

We may share or disclose your Data when expressly requested or required by law.